2026-09-04
Help centre launched
- First public version of this help centre, covering leads, the inbox, broadcasts, WhatsApp Business, AI flows, workflows, HOT Assistant, calendar and resource booking, forms, the chat widget, team, billing and analytics.
- Reference pages for roles and feature access, lead statuses and fields, flow settings, workflow nodes, message variables and keywords, and limits.
2026-09-02
Inbox and phone-number fixes
- Phone numbers starting with 1 are now formatted correctly when adding leads and contacts.
- Operators can see each account's last inbox activity when reviewing usage.
2026-08
Lead quality scoring, quick replies v2, scheduled broadcast wizard
- Every WhatsApp lead now carries a lead quality score from 1 to 10 with a category, freshness and trend, and a popover explaining each change.
- Quick replies gained categories, company sharing, up to ten attachments and
{{variables}}, with a/shortcut menu in the composer. - Scheduled Broadcast got a step-by-step import wizard (file, paste, leads, WhatsApp groups), off-hours with timezone, and round-robin message variants.
- WABA templates can be created, edited and synced from the app, with a live preview on WABA Broadcast.