Roles & feature access
Who can see what: Super Admin, resellers, plan features, add-ons, and the exact menu item each feature key unlocks.
Lead statuses & fields
The three statuses, nine sources, every field on a lead, and the lead quality signal weights.
Flow settings
Every switch in the flow Settings dialog with its meaning and default.
Workflow nodes
Every node in the workflow builder with its settings.
Message variables & keywords
Placeholders for quick replies, broadcasts, templates and appointment messages, plus the agent and customer control keywords.
Limits
Numbers the app enforces: counts, lengths, caps and windows.