What it is
HOT Assistant is not a customer channel. It gives the people in your company a private chat with an AI that knows your business, so a new salesperson can ask "what is the booking fee for Tower B" and get the same answer the customer-facing flow would give. Three menu items: HOT Assistant (the chat), HOT Assistant Dashboard (setup) and HOT Assistant Inbox (supervision). It requires a company; see Team & permissions.
Set it up (company admin)
- Open HOT Assistant Dashboard. If you are not an admin of the selected company you see a permission notice and a picker to switch to one where you are.
- Turn on Enable HOT Assistant.
- Choose a Hot Assistant Default Flow. Only active flows are listed. Leave it as None to use your universal default flow.
- Click Setup Assistant (later Save Changes).
Using it (everyone)
Open HOT Assistant. Click New Chat Room, type a question, and the assistant replies with a typing indicator while it thinks. Rooms can be renamed, archived (switch between Active and Archived) and deleted. File attachments are not yet available.
Supervising (company admin)
HOT Assistant Inbox lists members with active rooms, their rooms, and the conversation. The header shows which flow is answering. Press Pause AI to answer a member yourself (your replies are sent as an admin and do not trigger the AI), and Resume AI to hand back. Archived rooms are read-only.
Which flow answers
Priority, as shown in the dashboard
- If the room is already assigned to a flow, that flow continues.
- A keyword in the message can switch to its flow.
- Otherwise the HOT Assistant default flow from this dashboard.
- Otherwise your universal default flow.