Two layouts
Your profile page has a button that reads Switch to New Workspace or Switch to Classic. Both layouts reach the same pages; only the navigation differs. Some brands are fixed to one layout. Your choice is saved to your account, so it follows you between devices.
Classic layout
A top bar with, from left to right: the hamburger that opens the menu, your brand logo (click for home), an Unresolved queries icon with a red count (questions the AI could not answer, waiting for you to add an answer), the notification bell, a Connections button showing the state of your channels, a refresh icon, the light/dark toggle, and your name, which opens your profile.
The menu is a searchable list of collapsible groups. Type in Search menu items... to find any page; the expand/collapse icon opens or closes every group at once.
New Workspace layout
A left sidebar with the everyday pages: Dashboard, Analytics, Chat Inbox, then groups for WhatsApp, Automation, Leads & CRM, Calendar & Booking, Facebook, Instagram, Email and Sites. Two icons at the bottom open panels for the rest:
- Settings (gear): connect Facebook, Instagram and WhatsApp Business, connect Telegram for notifications, the webhook generator, folders and users.
- Others (three dots): chat widget, LINE, Zalo, Google, HOT Assistant, cases, clients, listings, forms, affiliates, integrations, company and sub-accounts.
The header shows a Workspace title, a credits chip when your account has an AI credit balance, the bell, and your avatar with Profile, Dark mode / Light mode and Sign out.
The menu, group by group
The Classic menu, in order. Your brand may hide some groups, and items that need a plan or add-on say so.
| Group | Items |
|---|---|
| Navigation | Home |
| Analytics | Analytics Dashboard |
| WhatsApp & Communication | Whatsapp Broadcast · WABA Broadcast · WABA Templates · Scheduled Broadcast · Webhook Generator · Whatsapp Business Connection · Chat Inbox · Do Not Disturb |
| AI and Automation | AI Flows Design · Flows Templates · Workflows |
| Property & Business | Property Listing |
| Learning | Tutorial |
| Social Media | Connect Facebook · Connect Instagram · Instagram Auto Engage · Facebook Forms · Facebook Comments & Messenger |
| Telegram Management | Connect Telegram · Telegram Bots |
| Zalo Management | Zalo OA Dashboard (plus two admin-only dashboards) |
| Leads & CRM | Leads Box · Leads Table · Lead Distribution (add-on) · Folders Management · Upload Leads Page · Facebook Leads Subscription |
| Sites | Sites |
| AutoCount / SQL / Google / Line | One dashboard each |
| Chat Widget | Chat Widget Dashboard · Chat Widget Inbox · Floating Action Buttons |
| HOT Assistant | HOT Assistant · HOT Assistant Dashboard · HOT Assistant Inbox |
| Cases & Clients | Cases Management · Clients |
| Calendar & Scheduling | Calendar Management |
| Forms | Create Form Page · Form Submissions Page |
| Business & Sales | Affiliate Page · Subscribers Overview · Transactions Overview · Commissions Overview · Payments Page · Agency Commission (resellers) |
| Subscription & Community | Subscription · Community |
| Tools & Utilities | Image Generation · QR Generator · Email Campaigns · Users · To Dos |
| Account & Team | Sub Accounts (add-on) · Company · Business Profile · Workspace Templates |
| Administration | Super Admin only |
| Account | Sign Out |
The dashboard
Home greets you by name and lists shortcut tiles under headings such as Analytics, Leads Management, AI Templates, Whatsapp Management and Settings. Tiles that need a paid plan are greyed with the tooltip You need a Premium account to use this feature. Click Subscription to subscribe. Some brands replace this page with their own dashboard, and the New Workspace layout has a dashboard with live numbers.
Header controls
- Notification Center (bell). Unread in-app notifications, Mark all as read, Push notification settings with toggles for Incoming Messages (WhatsApp, WABA), Connection Alert and Group Mentions, and How notifications work. Push works in Chrome only; install the site as a web app for reliable delivery. Incoming-message pushes can lag a few minutes; connection alerts are instant.
- Connections. A drawer showing whether WhatsApp, WABA, Telegram and the other channels are linked, with connect buttons.
- Dark mode. Saved to your account.
Greyed-out items
Why is a menu item disabled?
On reseller-branded sites, pages not included in your plan appear greyed out in the menu and open an Upgrade page that names the feature. Add-on pages such as Lead Distribution and Sub Accounts are hidden until the add-on is active. If your admin has hidden the subscription page, the Upgrade page says Please contact your admin for subscription enquiries. See Roles & feature access.
The app updates itself. Occasionally the page reloads on its own; that is a new version arriving, and nothing you typed in a saved form is lost.