AI tab
| Setting | Default | Meaning |
|---|---|---|
| AI Model | qwen3.7-flash | Included models run on the platform key: qwen3.7-flash, gemini-2.5-flash-lite, deepseek-v4-flash, seed-2-0-mini, gpt-4o-mini. Premium models need your own key: gemini-3.6-flash, gemini-3.5-flash, gemini-2.5-pro, gpt-4o, gpt-5.5, seed-2-0-pro, seed-2-0-lite. |
| API Credential | None | Appears for premium models. Add or manage the provider key. |
| Use OpenRouter | Off | Route the flow through your own OpenRouter key and any model ID they offer. |
| Enable AI | On | Turn AI replies on or off for the flow. Off also turns off File Analysis. |
| AI Delay Reply | 0 seconds | 0, 3, 6 or 9 seconds of pause before each reply. |
| AI Trigger Keyword | Off | Let an AI-sent message containing a keyword switch the chat's flow, not only customer messages. |
| Disable AI at First Trigger | Off | Skip the AI reply on the first message; reply from the second onwards. |
| Default Language | Auto | Auto, English, Chinese, Malay, Vietnamese. |
Appointments tab
| Setting | Default | Meaning |
|---|---|---|
| Appointment | Off | Let the AI propose and book appointments. |
| Allow Overlapping | Off | Skip the clash check against existing appointments. |
| Stop Follow Up once secured | Off | End the follow-up sequence when an appointment is booked. |
| Stop AI Reply once secured | Off | Pause AI replies for the chat after a booking. |
| WhatsApp Confirmation | Account template | Message sent to the customer on booking, up to 2,000 characters, with variables. |
| Telegram Notification | Account template | Note sent to you on every appointment event. May include the conversation summary. |
Messages tab
| Setting | Default | Meaning |
|---|---|---|
| Split AI Message | Off | Break long replies into several messages. |
| Split by Sentences | Off | Split at sentence boundaries. Flagged in the app as a ban risk. |
| Voice Reply, Voice Type | Off | Answer with a voice note in the chosen voice. |
| AI Response to Voice | On | Transcribe and answer customer voice notes. |
| File Analysis | On | Read images and documents the customer sends. |
| Send Files Follow by Text | Off | Send attachments before the text rather than as a caption. |
| Chat History Length | 8 | Messages the AI sees: 8, 10, 12, 14, 16, 18 or 20. |
| AI Reply to Sticker | On | Answer sticker messages instead of ignoring them. |
Advanced tab
| Setting | Default | Meaning |
|---|---|---|
| Save Leads | On | Create a lead for each new contact. |
| Off Hours | Off | Windows when scheduled sequence messages wait, with a timezone. Live replies are unaffected. |
Admin-only: Enable Intention Flow on the Messages tab and the Dialog Flow switch on the flow page.
The other dialogs
| Dialog | Contents |
|---|---|
| Collect Data | Fields with a name and description; Ask one field at a time. |
| Assignment | Team members with forward numbers; Use Round Robin Assignment; Override existing assignment; Disable forwarding; extra phone numbers with Random Forward; a template with {name}, {phone}, {body}. |
| Workflows | Normal Trigger (one workflow, Allow flow from me) and Keywords Trigger rows. |
| Share | Include keywords; Export to File; Share with Team; Duplicate Flow. |
| Central Q&A source | Another flow whose Q&A this flow also uses. |